Starting a Return/ExchangeUpdated 19 days ago

Before starting your return/exchange, please review our full return policy By using our online system, you acknowledge that you have read and agreed to the terms outlined on this page.

• To return/exchange a product to us, it is required that you first obtain a Return Merchandise Authorization (RMA) number. This helps ensure that we can process your return/exchange in a timely manner.
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  • To start the Return Merchandise Authorization (RMA) process, please click here
  • Follow the steps using the LOOP link and select the option (EXCHANGE/RETURN) that best suit your needs
  • Take note that the system  WILL NOT CHARGE YOU if it is for SIZE Exchange (incorrect size) and a Store Credit (EGC).
  • Also take note that when you exchange an item into a different one (different color, different item , different footbed), is is also FOR FREE and you have additional $10 bonus credit using the SHOP NOW option in LOOP Exchange and Returns Link.
  • Take note as well, that the system will AUTOMATICALLY CHARGE you of the $10 Return Label Fee if you return an item for a MONETARY REFUND (Visa, Paypal, Credit Card). This will be auto-deducted from the total amount you will be receiving as a refund.
  • You will also receive a confirmation email coming from LOOP sent to your personal email associated with WalkingCo, the Return Label , and the Return Packing Slip (make sure to check your SPAM folders)
  • Have these printed and put the Return Packing Slip inside the box and attach the Return Label outside the box since this will be scanned by the courier before shipment (if no printer: you can try Fedex courier to have it printed for you if there is availability or contact us to have it mailed to you)
  • Drop the package to the nearest local Fedex courier for them to scan the package and ship to us
  • It will take a standard shipment timeline of 5-7 business days for the returned item to be delivered to us.
  • Once we receive the returned item in our warehouse, we will start processing your refund/exchange/EGC credit
  • Using the tracking number provided to you, make sure to monitor your package if it has been delivered to the warehouse. Give us a call/email/chat if you noticed that there no updates regarding your exchange/refund/EGC after we received your package